Shipping policy

Shipping Policy – Jeļena Fiksa

Effective Date: 06.12.2024

At Jeļena Fiksa, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below to understand how orders are processed and delivered.

1. Shipping Locations

We currently ship to selected countries and regions. Available shipping destinations will be shown at checkout. If your location is not listed, please contact our support team for assistance.

2. Processing Time

All orders are processed within 1–3 business days. Orders are not shipped on weekends or public holidays. Processing times may be extended during peak periods, including sales and holidays.

3. Shipping Methods & Delivery Times

  • Production time: 8 business days

Production time is not included in shipping time.

  • Shipping time, standard, estimated working days:

Latvia: 2-4 

Europe: 3-6

USA: 6-13

Canada: 5-10

Qatar: 17-24

Dubai: 7-12

4. Shipping Costs

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Any applicable free shipping offers will be automatically applied at checkout.

Orders to the USA under $800 are usually not subject to import duties or customs fees.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking information to become active.

6. International Shipping

For international orders, customs duties, taxes, or import fees may apply according to your country’s regulations. These charges are the responsibility of the customer and are not included in the order total.

7. Shipping Issues

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible. Our team will work with the shipping carrier to resolve the issue promptly.

8. Returns & Exchanges

For details on returns and exchanges, please refer to our Returns Policy.

9. Policy Updates

Jeļena Fiksa reserves the right to update or modify this shipping policy at any time. Any changes will be posted on this page.

Thank you for choosing Jeļena Fiksa. We appreciate your trust and support.